Refunds & Returns

If you are dissatisfied with an item purchased from our website you may return it to any Twaksak t/a Quinnington Tobacco store (or the Webstore within 48 hours) for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

  1. there is valid proof of purchase, i.e. invoice;
  2. it is within 6 months of the original purchase date;
  3. it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store’s price ticket is attached.
  4. Refunds and/or exchanges will be accepted at any Twaksak t/a Quinnington Tobacco store countrywide, provided that the above requirements are satisfied.
  5. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
  6. If you wish to exchange/return something that you purchased online at www.smokingorganic.co.za and have met the above conditions for refund or exchange, you can do so in one of two ways:
  • Return the selected item to your nearest Twaksak t/a Quinnington Tobacco store together with your invoice.

If you wish to return something that you purchased online at www.smokingorganic.co.za because the item you received is either damaged or not what you ordered, you can do so in one of two ways:

  • Email onlinesales@smokingorganic.co.za and request Twaksak t/a Quinnington Tobacco to collect the product in question within 48 hours of receiving the goods. Twaksak t/a Quinnington Tobacco will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.

Tell us about your experience in our stores or on the website:

  • e-mail us at onlinesales@smokingorganic.co.za

In-store Purchases: Refund & Exchange Policy

If you are dissatisfied with an item purchased from our store you may return it to any Twaksak t/a Quinnington Tobacco store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

  1. The original till slip is required.
  2. All refunds are processed strictly in accordance with the original sales tender type.
  3. Returned products must be in the original condition and in undamaged packaging.
  4. We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the product’s instructions and / or user manual.
  5. No refunds or exchanges will be made for a product that has been misused or purposely damaged.
  6. A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded.
  7. Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront.
  8. When returning a product for repair, please ensure that it is in hygienic condition.

Tell us about your experience in our stores or on the website:

  • talk to any of our Store Managers about our service and our products; or
  • e-mail us at onlinesales@smokingorganic.co.za

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